WHERE DO I BUY YOUR PRODUCTS?
On our website. Anyone can shop, with or without an account. Licensed stylists can sign up as Pro for Pro pricing.
Shipping is free for US customers for orders above $100.
HOW LONG DOES IT TAKE TO GET MY PRODUCTS?
Orders ship within one business day, and regular US shipping takes around 5-7 business days. Please see Shipping + Returns for expedited and international shipping, and our returns policy.
CAN I BUY YOUR PRODUCTS OUTSIDE THE US?
Yes. We ship to the UK, Australia, New Zealand and many European countries. See Shipping + Returns for details.
HOW CAN I BE SURE YOUR PRODUCTS WON'T GET DIVERTED?
Because we are fully in control of our own distribution and because we monitor prices very carefully.
For more information, please read our anti-diversion policy.
ARE YOUR PRODUCTS SUITABLE FOR PEOPLE WITH SCALP ALLERGIES?
Our colors are paraben-free. Our hair care is sulfate-free, acidic and gluten free.
In addition, our products contain Argan Oil as well as special conditioners, some of which are patented.
However, we are first and foremost a fashion company.
And for us, the visible results do come first.
So depending on the product, our products could contain ammonia, PPDs and persulfates in order to achieve lift and color.
We always advise that the use of all color products should be preceded by a scalp allergy test and a strand test.
If you have known scalp issues, please consult a dermatologist. Not us.
DO YOU OFFER COLORING TUTORIALS?
We hear this question a lot! Here's the answer:
- We concentrate our education on producing education content in the form of video tutorials as well as detailed articles.
- We try and upload something new pretty much every couple of days.
- These all go out on our own web site, as well as all our social media pages: FB, IG, Youtube, Pinterest, Tiktok, Twitter.
- We are always very happy to answer coloring questions. Just write to us via the contact us form or message us on FB, IG.
- We also reply to every single message or coloring question from customers.
- If you subscribe to our newsletters you will get color training ideas and videos straight in your inbox.
Very often customers send in images of their clients' hair, and when this happens we always try to make a recommendation.
There is of course no one solution when hair coloring is concerned.
But hopefully our customers take our answers and suggestions in the spirit that it is offered - as a suggestion, and nothing more.
DO YOU GIVE BETTER PRICING TO PROFESSIONAL STYLISTS?
Yes we do. Pro pricing entitles you to the following benefits:
- Savings, even when buying just one tube of color.
- Access to even better pricing on bulk purchases (minimum 24 tubes).
- Special stylist-only deals.
If you like our color and intend to use our products on a regular basis in your salon, we do recommend you go for this.
To join, sign up as Pro with a current cosmetology license. We verify within 24 hours.
CAN COSMETOLOGY STUDENTS BUY YOUR PRODUCTS?
Small quantities, yes. At trade shows, yes.
But in order to purchase larger quantities and for special pricing and deals, you do need to be fully qualified.
Our hair coloring products are not really suitable for trainees.
HOW DO I CONTACT YOU GUYS?
The best way is to contact us via the contact us form. You can also message us on FB or IG.
We answer within one business day.
HOW COME I CAN'T FIND YOUR PHONE NUMBER?
Well, obviously we do have a phone!
But we have found that we can deal much more efficiently with written requests.
That way, we will have your order details and customer ID and will be able to treat your request more efficiently.
So please do contact us via the contact us form.