Shipping & Returns
Ugly Duckling offers free shipping on all US orders. We do have a small handling charge on orders under $20, however.
US NORMAL DELIVERY
Orders received before 12 noon PST will generally ship the same day. We will email you a tracking number as soon as your parcel ships, so please add us to your contacts to make sure you receive this email.
Regular shipping is free inside the US. We generally use Fedex Ground Shipping, but we also use USPS depending on where you live.
You should receive your order within around 5-7 business days. Please allow some additional time for shipments to PO Boxes, Military APO/FPO addresses, Hawaii & Alaska.
US EXPEDITED DELIVERY
Expedited shipments go by Fedex Super Saver, which generally means a transit time of 2-3 days depending on where in the US you live.
We ship to the following countries
- Canada & Mexico
- South America
- Countries in the EC but not Italy or Spain.
- South Africa
- Middle East & the Indian Subcontinent.
- Australia and New Zealand.
Please be aware that international customers are responsible for any import taxes and other duties incurred by importing goods.
INTERNATIONAL SHIPPING TIME
We ship international orders by Fedex International Economy. Typically an international parcel takes around 7-8 days. You will get a tracking number emailed to you as soon as your parcel ships.
OUR RETURNS POLICY
Ugly Duckling has a 30 day return policy, no catches, no exception. If you are not 100% satisfied with your purchase, you have up to 30 days to return your order and get a full refund.
Returned products must however be unused, in their original packaging, and sent from the address where you received them.
Partial returns on promotion bundles (for example, promotions involving free shade charts, developers, salon tools and other items offered against bulk purchase, also price discounts against bulk purchases) will not be accepted. When returning promotional offers, please return the whole set.
HOW TO RETURN MERCHANDISE
To return merchandise, please peel off the RMA label which is provided in the your shipping carton. Stick the label firmly on the box and mail it back to us. The return address is marked on the RMA Label, and is as follows: Ugly Duckling, C/O Avid Logistics, 15700 S. Main Street, Gardena, CA 90248. Please send us back the packing list with the shipment.
Also, if you can take a picture of your return shipping receipt and send that to us along with the email address you used to place your order, that will help us speed up the returns process.
Once your return is received and inspected at our distribution center, your refund will be processed and applied to the credit card you used to make the payment. You will also get an email confirmation from us once this has all been done. Please do note that it can take up to 1 week to receive and process your return, and another 1 week for the credit card company to apply the refund.