Shipping & Returns
FREE US DOMESTIC SHIPPING
- Shipping is free on orders above $25.
- There is a shipping & handling charge on orders under that amount.
US NORMAL DELIVERY
- Orders received before 12 noon PST are handled immediately and will generally ship the same day.
- We use either Fedex or USPS for domestic shipping depending on parcel size.
- Shipping time ranges from around 5-7 business days depending on where exactly you live.
- Please allow some additional time for shipments to PO Boxes, Military APO/FPO addresses, Hawaii & Alaska.
- You will receive a tracking number by email as soon as your parcel ships.
- Please do add us to your contacts list to make sure your tracking email gets to you correctly.
We ship to the following countries.
- Canada & Mexico
- South America
- Countries in the EC but not Italy or Spain.
- South Africa
- Middle East & the Indian Subcontinent.
- Australia and New Zealand.
International customers are responsible for any import taxes and other duties incurred by importing goods.
INTERNATIONAL SHIPPING TIME
- We ship all international orders by Fedex International Economy (International Expedited).
- The shipping time takes around 5-7 days.
OUR RETURNS POLICY
- Ugly Duckling has a 30 day return policy, no catches.
- You have up to 30 days to return your order and get a full refund.
- We also provide for the return shipping costs inside the United States (although not international).
- Returned products must be unused, in their original packaging, and sent from the address where you received them.
- Partial returns on promotion bundles (for example, promotions involving free shade charts, developers, salon tools and other items offered against bulk purchase, also price discounts against bulk purchases) will not be accepted.
- When returning promotional offers, please return the whole set.
HOW TO RETURN MERCHANDISE
- To return merchandise, please contact us on this link and ask for a return shipping label.
- We will email you one within 24 hours.
- You will need to print that out and stick it firmly on the box and mail it back to us.
- The return address is marked on the RMA Label, and is as follows: Ugly Duckling Returns, C/O Elevate 3PL, 22340 Van Buren Blvd, Riverside, CA 92518
- Please send us back the packing list with the shipment. That will help us speed up the returns process.
- Once your return is received and inspected at our distribution center, your refund will be processed and applied to the credit card you used to make the payment.