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Home / Shipping & Returns

Shipping & Returns

FREE US DOMESTIC SHIPPING

  • Shipping is free on orders above $25.
  • There is a shipping & handling charge on orders under that amount.

US SHIPPING

  • Orders received before 12 noon PST are handled immediately and will generally ship the same day.
  • We use either Fedex or USPS for domestic shipping depending on parcel size.
  • Shipping time ranges from around 5-7 business days depending on where exactly you live. 
  • Please allow some additional time for shipments to PO Boxes, Military APO/FPO addresses, Hawaii & Alaska.
  • You will receive a tracking number by email as soon as your parcel ships.
  • Please do add us to your contacts list to make sure your tracking email gets to you correctly.

INTERNATIONAL SHIPPING

  • International orders received before 12 noon PST are also handled immediately and are shipped the same day.
  • We ship to the UK, Australia and New Zealand, Canada, Mexico, most countries in the EC as well as South America.
  • All international orders go by by DHL.
  • Please allow around 7-10 days for delivery.
  • Tracking numbers are provided.
  • Customers are responsible for any import taxes or customs duties, including VAT.

OUR RETURNS POLICY

  • Ugly Duckling has a 30 day return policy, no catches.
  • You have up to 30 days to return your order and get a full refund. 
  • Return shipping is free for all US customers.
  • International customers will need to pay for the return shipping.
  • Returned products must be unused, in their original packaging, and sent from the address where you received them.
  • Partial returns on promotion bundles (for example, promotions involving free shade charts, developers, salon tools and other items offered against bulk purchase, also price discounts against bulk purchases) will not be accepted.
  • When returning promotional offers, please return the whole set.

HOW TO RETURN MERCHANDISE

  • To return merchandise, please contact us on this link and ask for a return shipping label (only for US customers).
  • We will email you one within 24 hours.
  • You will need to print that out and stick it firmly on the box and mail it back to us.
  • The return address is marked on the RMA Label, and is as follows: Ugly Duckling Returns, C/O Elevate 3PL, 22340 Van Buren Blvd, Riverside, CA 92518
  • Please send us back the packing list with the shipment. That will help us speed up the returns process.
  • Once your return is received and inspected at our distribution center, your refund will be processed and applied to the credit card you used to make the payment.