Shipping & Returns
Ugly Duckling offers free shipping on all US orders.
DOMESTIC SHIPMENT TIME
Small orders that are received before 1:00 PM EST will ship by the following business day. If they weigh under 1 pound we will ship them via USPS First Class Mail. Orders that exceed the weight allowance for First Class Mail service will be sent via FedEx Home Delivery or USPS Priority mail.
You should receive your order within 3-7 business days. Please allow some additional time for shipments to PO Boxes and Military APO/FPO addresses.
USPS priority mail is available for an extra charge. Shipping time is 2-4 business days.
We ship to the following countries
- Canada & Mexico
- All countries in the EC, with the exception of Italy.
- Australia and New Zealand.
- South Africa
- All countries in South America
Please be aware that international customers are responsible for any import taxes and other duties incurred by importing goods.
INTERNATIONAL SHIPPING TIME
Orders weighing 4 lbs or less are shipped either by USPS First-Class International Mail or Fedex International Economy.
- USPS First Class International Mail has only limited tracking services (tracking stops when the goods leave the US and does not include insurance.
- Fedex International Economy offers full tracking door to door.
- Packages take 1-2 weeks from the day if they are shipped by USPS First Class International.
- Packages take 5-7 days from the say they are shipped by FedEx International Economy.
OUR RETURNS POLICY
Ugly Duckling has a 30 day return policy, no catches, no exception. If you are not 100% satisfied with your purchase, you have up to 30 days to return your order and get a full refund.
Returned products must however be unused, in their original packaging, and sent from the address where you received them.
Partial returns on promotion bundles (for example, promotions involving free shade charts, developers, salon tools and other items offered against bulk purchase, also price discounts against bulk purchases) will not be accepted. When returning promotional offers, please return the whole set.
HOW TO RETURN MERCHANDISE
To return merchandise, please ship to Ugly Duckling, c/o Babe Cosmetics Inc, Returns Department, 807 Airport Access Road, Unit D, Traverse City, MI 49686.
Please include a copy of your packing list with the shipment.
For faster processing of returns, please take a photo with your i-phone of the packing list above and your shipping bill (USPS, Fedex, UPS etc) and email both to us at firstname.lastname@example.org.
Have questions ? The Ugly Duckling Team is happy to help.
Please email us at email@example.com.